• Work closely and support the sales team from a technical perspective.
• Work closely with a team of architects and engineers to create technical documents and proposals.
• Work closely with a team of issue or create internal cloud knowledge center.
• Identify and resolve technical issues related to application usage and technical workflows on cloud services architecture.
• Performing system, Implement and deployment cloud systems configuration.
• Conduct proof-of-concept demonstrations, technical presentations, and sharing.
• Assist the first-line customer support team in addressing technical issues from clients.
• Collaborate with the internal development and product teams to ensure efficient progression in solving technical issues.
• Troubleshoot and resolve complex cloud infrastructure issues. Ensuring minimal downtime and maintaining service level agreements (SLA)
• Support incident case, change request from our customer.
• Drive compliance and security efforts related to systems implemented by the team.
• Exhibit preventive maintenance for cloud customers.
• Report both normal and abnormal activity to management team.
• Work closely with a team to achieve KPI goals together.
• Extremely accessible to competency company.
• Get and maintain current certificate status to relate and necessary for work.